Privacy Policy

EXON ENTERPRISE LLC (“we,” “our,” or “us”) operates Slackbound (“the Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We collect information that you provide directly to us or that is generated by using the Service, including:

• Account information: your name, email address and Slack user and workspace identifiers from Sign in with Slack.
• Workspace configuration: connected channels, email addresses, domains and routing settings.
• Message content and metadata: emails sent to your Slackbound addresses and replies sent from Slack, including sender and recipient addresses, subjects, bodies and attachments in transit, so we can deliver them and keep each conversation threaded.
• Usage data, such as which teammates have sent email (used to count seats), and operational logs.
• Billing information, which is handled by our payment processors; we do not store card numbers.
• Communication data when you contact us.

We use the information we collect to:

• Provide, maintain, and improve the Service
• Deliver email to Slack and Slack replies to email
• Process payments and manage plans and seats
• Send technical notices, health alerts and support messages
• Respond to your comments and questions
• Detect, prevent, and address technical issues and abuse

Slack bot tokens are encrypted at rest. Message content is retained only as long as needed to deliver messages, keep conversations threaded and let you reply, and is removed when a workspace uninstalls Slackbound in line with our retention practices below. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

We rely on a small number of service providers to operate Slackbound. They are listed on our sub-processors page. Your use of Slack is subject to Slack's own privacy policy. We are not responsible for the privacy practices of third-party services.

We retain your personal information only for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When a workspace uninstalls Slackbound we stop processing its mail and delete or anonymize its data within a reasonable period.

You have the right to:

• Access and receive a copy of your personal information
• Rectify inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing
• Data portability

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us at:

EXON ENTERPRISE LLC
Email: privacy@slackbound.com
Website: slackbound.com